FREE SHIPPING ON ORDERS $35 OR MORE
SHIPPING | RETURN | EXCHANGE
ORDER PROCESSING
Our hours of operation are Monday - Thursday, 9am - 5pm. We are closed on Friday, Saturday, and Sunday and major holidays. Orders received outside of hours of operations will be process the next business day. We strive to process your order within 2-3 business days.
SHIPPING/DELIVERY
We’re excited to get your HOMLI products to you! Please note we can’t deliver to PO Boxes.
Orders usually arrive 3–5 business days after processing.
If there’s ever a delay on our end, we’ll make it right by giving you free shipping on your next order. Once your package is with the carrier, we don’t have control over delivery, but we’re always here to make your experience as smooth and enjoyable as possible.
RETURN/EXCHANGE
We want you to be completely happy with your purchase. If for any reason your order isn’t exactly what you hoped for, we offer hassle-free exchanges and returns within 14 days of receiving your products. Here’s how it works:
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Eligibility: Exchanges/Returns are available for products that are in their original, unused, and undamaged condition. The product should be in its original packaging, with all labels and accessories intact.
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Process: To start an exchange or a return, complete the contact form, selecting "return an order" as your reason within 14 days of your delivery date. Please include your order number, details about the product you wish to exchange or return, and the reason for the exchange or the return.
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Shipping: You'll be responsible for shipping the product back to us.
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Exchange: Once we receive and verify, we’ll send your replacement.
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Refund: After we receive and inspect your returned item, we’ll issue a full refund to your original payment method.